Privacy Policy
Effective Date: September 10, 2026
RestorationPros, together with our affiliated companies, partners, and subcontractors (“RestorationPros,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal information you provide when visiting this website, contacting us, or requesting restoration services.
This Privacy Policy explains what information we may collect, how we use it, how information may be shared when necessary to provide services, and the choices you have regarding your information.
Our Commitment to Your Privacy
RestorationPros and our affiliated companies, partners, and subcontractors are committed to using customer information responsibly and for legitimate business and service-related purposes.
This website does not collect cookies for the purpose of selling visitor information or remarketing data. We do not sell, rent, trade, or otherwise monetize your personal information, browsing information, or website visitor data to third parties for their own advertising or remarketing purposes.
Information you provide is intended to help us and our affiliated companies, partners, and subcontractors respond to your inquiry, evaluate your restoration needs, communicate with you, coordinate services, provide estimates, schedule appointments, and connect you with an appropriate restoration service provider.
When you submit information through this website, you understand that the information may be provided to one or more of our affiliated companies, partners, or subcontractors when reasonably necessary to respond to your request or provide the services you are seeking.
We do not treat your personal information as a product to be sold to advertisers, data brokers, or unrelated third parties.
Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit a website form, request an estimate, schedule service, call us, or otherwise communicate with RestorationPros.
This information may include your name, phone number, email address, property address, service location, insurance information, details about your property or restoration needs, and other information necessary to understand and respond to your request.
Our website systems may also process basic technical information necessary to operate, secure, and maintain the website. This may include information such as an IP address, browser type, device type, server logs, or similar technical information.
We do not collect this technical information for the purpose of selling it as remarketing data.
There are no contact forms on our website. All service requests are directed to the phone number that is provided.
Our address and phone number are subject to change and are not intended as an invitation to visit us at our office or physical location, as all services provided by our affiliated companies are conducted at your home or business.
How We Use Your Information
Information you provide to RestorationPros is intended to help us, our affiliated companies, partners, and subcontractors respond to and fulfill your request.
We may use your information to:
Respond to restoration inquiries and emergency service requests.
Contact you by telephone, text message, or email regarding your request.
Evaluate the type and location of property damage.
Provide or coordinate inspections, estimates, appointments, and restoration services.
Connect you with an affiliated company, partner, subcontractor, or restoration professional capable of serving your property.
Communicate about active or completed restoration projects.
Assist with insurance-related documentation or communications when requested.
Provide customer support and maintain appropriate business records.
Protect our website and systems from fraud, abuse, or unauthorized activity.
Comply with applicable legal and regulatory requirements.
Information shared with affiliated companies, partners, or subcontractors is intended to facilitate your service request and related business activities. It is not shared for the purpose of selling your information to unrelated advertisers or data brokers.
Affiliated Companies, Partners and Subcontractors
RestorationPros may work with affiliated companies, independent restoration companies, contractors, subcontractors, technicians, service providers, and other business partners to respond to restoration requests and provide services in different geographic areas.
By submitting a request for service, you understand that the information you provide may be shared with an affiliated company, partner, or subcontractor for the purpose of responding to your inquiry, contacting you about your request, evaluating your property damage, providing an estimate, scheduling an appointment, or performing or coordinating restoration-related services.
Depending on your location and the services requested, the company that contacts you or ultimately provides services may be an affiliated company, partner, independent contractor, or subcontractor working with RestorationPros.
This type of information sharing is an important part of coordinating and providing requested restoration services. It is not the sale of personal information for unrelated advertising or remarketing purposes.
Emergency Restoration Requests
Restoration services frequently involve urgent situations involving water damage, flooding, sewage, fire, smoke, mold, storm damage, or other property emergencies.
Information submitted through this website or provided by telephone may therefore be used by RestorationPros or an affiliated company, partner, or subcontractor to contact you regarding your request and coordinate an appropriate response.
Submitting a request does not guarantee service availability or establish a contractual relationship unless otherwise agreed to between you and the company providing the service.
Text Messages and Phone Calls
If you provide your telephone number as part of a service inquiry, RestorationPros and our affiliated companies, partners, or subcontractors may contact you regarding your inquiry, appointment, estimate, restoration project, or other service-related matters.
If you separately consent to receive marketing or promotional text messages, you may opt out at any time by replying STOP. Message and data rates may apply.
Mobile information, telephone numbers, and SMS consent information are not sold to unrelated third parties for their own marketing or promotional purposes.
Cookies, Tracking and Remarketing Data
RestorationPros does not use this website to collect cookies for the purpose of selling visitor information or remarketing data.
We do not sell cookie data, browsing histories, website activity, personal information, or customer information to data brokers, advertising networks, or other unrelated third parties for their independent marketing purposes.
We also do not sell lists of website visitors or customers for use in third-party remarketing campaigns.
Certain technologies may be necessary for basic website functionality, security, fraud prevention, traffic management, analytics, or operation of features requested by a visitor. Information processed for these purposes is not collected for sale as advertising or remarketing data.
No Sale of Personal Information
RestorationPros does not sell your personal information.
This includes information submitted through website forms, telephone numbers, email addresses, property addresses, restoration service requests, insurance-related information, and other customer information provided in connection with a service request.
Providing information to an affiliated company, partner, or subcontractor so that they can respond to or fulfill your service request is considered a service-related use of your information and is not intended as a sale of your information for unrelated advertising purposes.
Sharing of Information
We may share information when reasonably necessary to respond to your request or provide, coordinate, or support restoration services.
This may include affiliated companies, restoration partners, contractors, subcontractors, technicians, software and technology providers, payment processors, insurance-related parties, property managers, or other service providers involved in responding to or completing your request.
We may also disclose information when required by law, legal process, court order, or government request, or when reasonably necessary to protect our customers, companies, employees, property, systems, or legal rights.
Insurance Claims
If you request assistance involving an insurance claim, RestorationPros or an affiliated company, partner, or subcontractor handling your restoration request may collect or exchange information reasonably necessary to document the loss, provide restoration services, prepare estimates, or communicate with insurance companies, adjusters, property managers, contractors, or other parties involved with the restoration project.
We do not guarantee insurance coverage or payment. Coverage decisions are made by the applicable insurance provider.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to respond to service requests, provide services, maintain business and project records, meet insurance or accounting requirements, resolve disputes, enforce agreements, and comply with applicable laws.
Third-Party Websites
Our website may contain links to websites operated by third parties. RestorationPros is not responsible for the privacy practices, security, tracking technologies, or content of independently operated third-party websites.
We encourage visitors to review the privacy policies of external websites before providing personal information.
Your Privacy Choices
Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information. These may include rights to request access to, correction of, or deletion of certain personal information or to request information about how personal information is collected, used, or disclosed.
To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity before processing certain requests.
Children’s Privacy
Our website and restoration services are intended for adults, property owners, property managers, businesses, and other individuals seeking restoration services.
We do not knowingly collect personal information from children under the age of 13.
Changes to This Privacy Policy
RestorationPros may update this Privacy Policy periodically to reflect changes in our business practices, website technologies, services, or applicable legal requirements.
When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.
Last Updated: September 10, 2026